GDPR Compliance Policy for Eventickz.com
1. Introduction
We are committed to complying with the General Data Protection Regulation (GDPR) (EU) 2016/679. This GDPR Compliance Policy outlines how we collect, process, and protect personal data of users within the European Economic Area (EEA).
2. Data Controller
Our company acts as the Data Controller for all personal information collected through our ticketing platform. For GDPR-related queries, please contact us using the details below.
3. Legal Basis for Processing
We process personal data under the following lawful bases:
Contractual Necessity: To process ticket bookings and provide event access.
Consent: For marketing communications, newsletters, and promotions.
Legal Obligation: To comply with applicable laws and regulations.
Legitimate Interests: To improve services, prevent fraud, and ensure security.
4. Data Subject Rights
Under GDPR, you have the following rights:
Right to access your personal data.
Right to rectification of inaccurate or incomplete data.
Right to erasure (“Right to be Forgotten”).
Right to restrict processing of your data.
Right to data portability (receive data in a machine-readable format).
Right to object to processing, including direct marketing.
Right to withdraw consent at any time (where processing is based on consent).
5. Data Collection & Use
We collect personal information such as name, email, phone number, payment details, and event participation details to process ticket sales and provide services. Data may also be used for customer support, security, and service improvements.
6. Data Sharing
With event organizers, venues, and partners for ticket validation and event access.
With payment processors for secure transactions.
With authorities when legally required.
We do not sell personal data to third parties.
7. International Data Transfers
If personal data is transferred outside the EEA, we ensure appropriate safeguards such as Standard Contractual Clauses (SCCs) or other legally approved mechanisms.
8. Data Security
We use encryption, secure servers, firewalls, and restricted access to protect personal data from unauthorized access, loss, or misuse.
9. Data Retention
Personal data is retained only as long as necessary for ticketing services, legal compliance, and legitimate business needs.
10. Cookies & Tracking
We use cookies and tracking tools to improve user experience. Users can manage cookie preferences in line with our Cookies Policy.
11. Complaints
If you believe we have not complied with GDPR, you may contact us directly. You also have the right to lodge a complaint with your local Data Protection Authority.
12. Contact Information
For GDPR-related requests or concerns, please contact us at:
Email: madbosolutions@gmail.com
Phone: +91-9888900918
Address: 55B, St. No 10, SKS Nagar, PH-2, Pakhowal Road, Ludhiana, Punjab, IN - 141013